Nicole Boac

Experience

• Responsible for the output of the team’s end-to-end product design cycle
• Heavy collaboration with cross-functional teams, Backend, Frontend and Sales team
• Works with the product team to create prioritization on projects then allocate design resources
• Writes design requirements
• Developing the design system for the entire platform
• Created a new file management system for design deliverables in figma that connects to Jira
• Set a new process to collaborate with engineers on design files and prototypes
• Drive stakeholder feedback sessions
• Run design meetings with internal stakeholders

• Codesigner in revamping our back office engine annually to comply with updates for annual enrollment.
• Designing features on the engine that help onboard 1,600 new agents during annual enrollment.
• Created an automated script creator to allow stakeholders to streamline their work, and increase product bandwidth for projects in other product lines.
• Designing features for our internal tool for licensing and certification for over 1,000 sales agents.
• Designed emails sent to 9,100 users within the engine.
• Conduct user research and usability research regularly with sales agents and customers.
• Designed a feature to improve conducting over 5 A/B testing for our agents.
• Designed the first ever eHealth Blog site
• Helped design an educational website for people New to Medicare.

• Main Designer of the Integration Verification Tool (IVT) with over 20 games launched in the first 3 months.
• Collaborated with cross-functional teams in the product development for entire game developer cycle.
• Designed the game developer forum with over 200 monthly users.
• Working with analytics team to track metrics for post-launch success.
• Initiated the design system for the internal tool accessible to multiple teams within the organization.
• Developed and maintained the company website through CMS with 300 - 1000 daily visitors.
• Rebuilt the Wordpress theme using PHP to improve web experience.
• Optimizing existing content for better website performance.

• Worked directly with the CEO in prioritizing and organizing content to improve the onboarding process.
• Defined the architecture for the website to accomodate all onscreen experience for the users across 30 different cities.
• Wrote the design specifications to be ready for development.

• AWASU - a digital design agency working with big brands, created advanced prototypes to optimize for interaction designs.
• MovieQU - designed an app to automated a task checker that increases engagement on their main product. Created a concept for a future standalone app for purchasing movie tickets directly from the MovieQU app.
• BirdieNow - designed the initial app screens for the app before the official launch. The app currently has a 4.5 rating on the app store.